Política de reembolso

At California Coastal Coffee, we are committed to providing our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase due to defects, shipping issues, or quality concerns, please refer to the following policy for returns and damaged goods.

Eligibility for Returns and Exchanges:

1. Photo Evidence Requirement: All claims for defects, damages, or quality issues must be accompanied by clear photo evidence. Please email the photos along with a detailed description of the issue to our customer support team.
2. Refund Option: Customers experiencing issues with shipping or product quality are eligible for a refund of the purchase price (excluding tax) as listed on our website. Refunds will be processed to the original method of payment within 7-10 business days of claim approval.
3. Exchange Option: Alternatively, customers may opt for an exchange. We will provide a replacement bag of coffee similar in size, nature, and price (within a $10 difference) to the original item purchased.

Process for Returns and Exchanges:

1. Contact Customer Service: Please reach out to our customer service team within 30 days of your purchase. Provide your order number, contact information, and the nature of your complaint.
2. Evaluation: Our team will evaluate your claim based on the provided information and photos. We reserve the right to deny claims that do not meet our policy criteria.
3. Return Shipping (if applicable): In cases where a return is necessary, we will provide instructions for return shipping. Customers are responsible for return shipping costs unless the return is due to an error on our part.
4. Processing Returns/Exchanges: Once we receive the returned item (if applicable) and your claim is approved, we will process the refund or exchange as per your preference.

Additional Information:

• This policy is applicable only for purchases made directly from California Coastal Coffee’s website or official stores.
• Items purchased from third-party sellers are not eligible for returns or exchanges under this policy.
• We reserve the right to modify this policy at any time without prior notice.

We value your satisfaction and thank you for choosing California Coastal Coffee. For any further assistance, please contact our customer service team.